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CSC/Intake Coordinator

Full-Time - Posted 4 days ago
Company: HR Values

Job Location: Debary

Job Type: Full Time (30 Hours or More)

Minimum Experience: 12 months

Wage: $13.00 per Hour

Minimum Education: No Minimum Education Requirement

Minimum Experience: 12 months

  • Handle incoming customer service inquiries from patients, prescribes, insurance companies, external partners, or internal partners. Research and resolve problems in a timely manner. Assist the callers by helping them understand the need for additional information to complete the benefits investigation process, or transfer of the case to the pharmacy partner.
  • Initiate outbound telephone calls to patients to help explain the outcome of the benefit investigation conducted by the Insurance Verification Coordinator.
  • Make outreach to prescriber via phone, facsimile, or mail to inform them in the event that the patient is not being responsive to telephone calls or mailed letters.
  • Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly.
  • Create and/or edit a patient's record in the Customer Relationship Management (CRM) system by entering demographics, insurance information, and prescription from incoming referrals (referrals are received via incoming phone calls or prescriber web portal). Provide confirmation of receipt of incoming referrals via phone or facsimile to prescriber.
  • Generate letters and brochures for patients, prescribers, or partners.
  • Document the outcome of all interactions associated with the patient record into the CRM system.
  • Employee is responsible for adhering to the quality, production, and turnaround standards associated with the department and/or assigned program.
  • Other duties as assigned


  • One or more years of experience in a highly skilled and fast paced call center environment. Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required.
  • Knowledge of medical terminology preferred, but not required.
  • Detail oriented, good analytical skills, advanced problem solving skills, and excellent verbal and written communication skills, with demonstrated ability to communicate with others at all levels


For more information about this position, please Search on and type Job Order Number: 10871439