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Port Orange adjusts utility charges for Hurricanes Ian and Nicole.

Wed, Nov 23, 2022 at 3:45PM

Written by Kristen Schmutz

Belden Communications News 

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The City of Port Orange has announced utility charge adjustments for customers who incurred damage to their potable water service lines because of Hurricanes Ian and Nicole.

According to the City’s Executive Orders, the City authorized to forego and write off the collection of potable water, sanitary sewer, and reclaimed water charges incurred between September 28, 2022, and October 27, 2022, for Hurricane lan-related damage and between November 9, 2022, and December 8, 2022, for Hurricane Nicole-related damage.

These adjustments are for water loss to city utility service customers due to storm-related damages. The adjustment shall not exceed seven consecutive calendar days for Hurricane Ian-related damages and four consecutive calendar days for Hurricane Nicole-related damages.

Proof of water loss from damage (a line break) caused by Hurricane lan or Hurricane Nicole must be provided to the city by the customer. The City will establish the validity of each applicant for the limited adjustment to the utility charges. All qualified customer adjustments will be processed within 90 days of receipt of the report and substantiation of the water loss and shall not assess penalty charges for any charges that qualify for the water loss adjustment.

The executive orders are in effect for the duration of the local state of emergency that was put in place on September 26, 2022, for Hurricane Ian, which will end on November 28 unless extended, and on November 8, 2022, for Hurricane Nicole which will end on November 29, 2022, unless extended.

For more information, contact the Port Orange Utilities Department at 386-506-5720.


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